Service Point Advisor

Job Description

Act as an ambassador for DHL at all times and attend to customer needs in a professional, friendly and courteous manner
Ensure that a high level of professional rapport is developed and maintained with all customers
Follow up on all customer enquiries and direct customer to the correct DHL department where further information is required
Provide a high level of customer service and professionalism taking into account the consideration that all DHL customers have an express requirement and are looking for instant and immediate action
Maintain a thorough knowledge of all departments, DHL network, products and services so that customers are provided accurate information on pricing, transit times, clearance delays, custom paperwork requirements, packing, accounting and sales queries with confidence at all times
Process all shipments accepted at the counter accurately and enter relevant data so as to ensure perfect airwaybills thus offering DHL’s most suitable service to the customer
 
Desired Skills and Experience
YOUR PROFILE:
Proven ability to work under pressure in a fast paced, time sensitive environment
Sound educational back ground with knowledge of the Service Industry, an added advantage
Good oral and written communication skills – English & Arabic preferable
Tolerance for stress in a fast paced working environment.
Adheres to policies and procedures
Possesses good relationship building and interpersonal skills
Ability to effectively contribute as a team member as part of a busy team

OUR OFFER:
Strong career support in an international environment.
Great culture and colleagues.
Multifarious benefit programm.